Job Description
Welcome to Midwest Community Bank, where we are more than just a financial institution—we are the heartbeat of the Wichita community. We are currently seeking a dedicated and detail-oriented Bank Teller to join our dynamic team. In this role, you will be the face of our brand, providing exceptional service and building lasting relationships with our valued customers.
If you are looking for a career that offers stability, growth opportunities, and a supportive environment, we want to hear from you. We pride ourselves on fostering a culture of integrity and innovation, and we are looking for a team member who shares our passion for excellence.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan (401k) with company match.
- Generous paid time off and holiday schedule.
- Professional development and tuition assistance programs.
Responsibilities
- Execute Transactions: Accurately process a high volume of daily transactions, including cash deposits, withdrawals, check cashing, and loan payments.
- Customer Service Excellence: Greet customers warmly, answer inquiries regarding account balances and products, and resolve issues with patience and professionalism.
- Asset Sales: Proactively identify opportunities to cross-sell our suite of financial products, such as savings accounts, CDs, and credit cards, to meet branch goals.
- Cash Management: Maintain accurate cash drawers, balance daily transactions, and adhere to strict security and compliance protocols.
- Problem Resolution: Handle customer complaints and escalated issues efficiently, escalating complex matters to the Branch Manager when necessary.
- Operational Support: Assist in opening new accounts, processing paperwork, and maintaining a tidy, organized branch environment.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Finance or Business preferred.
- Experience: Prior cash handling and customer service experience in the banking or retail sector is highly desirable.
- Math Skills: Strong aptitude for mathematics with the ability to perform calculations quickly and accurately under pressure.
- Communication: Excellent verbal and written communication skills, with the ability to explain complex financial concepts to diverse audiences.
- Attention to Detail: Meticulous attention to detail and a high level of integrity when handling sensitive financial information.
- Availability: Ability to work a flexible schedule, including weekends and holidays, as required by branch needs.