Job Description
Join Seattle Metropolitan Bank as a Senior Bank Teller and become the cornerstone of our customer experience. We're seeking a detail-oriented professional to deliver exceptional financial services in our downtown Seattle branch. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement within our award-winning financial institution. Work in a modern, collaborative environment where your expertise directly impacts our community's financial well-being.
Responsibilities
- Process complex transactions including deposits, withdrawals, transfers, and loan payments with 100% accuracy
- Build and maintain deep client relationships through personalized financial guidance and product recommendations
- Resolve customer inquiries and escalate complex issues to branch management promptly
- Maintain strict compliance with banking regulations (BSA, AML) and security protocols
- Train and mentor junior tellers on operational procedures and customer service excellence
- Contribute to branch growth by identifying cross-sell opportunities for banking products
- Balance cash drawer daily and reconcile discrepancies using advanced reconciliation systems
Qualifications
- Minimum 3 years of experience in retail banking or cash handling environment
- Proven track record in customer relationship management and sales achievement
- Expert knowledge of banking regulations (Reg CC, Reg E, BSA)
- Proficiency with core banking software (e.g., Fiserv, FIS, Jack Henry)
- Exceptional attention to detail with zero tolerance for transaction errors
- Strong problem-solving abilities and conflict resolution skills
- Valid Washington State Notary Commission preferred
- Ability to work flexible hours including Saturdays