Job Description
Join the FinTech Leaders at Capital Trust Bank
Are you a meticulous individual with a passion for exceptional customer service and financial accuracy? Capital Trust Bank is looking for a dynamic Bank Teller to join our growing team in the heart of Washington, D.C. As a pivotal member of our branch, you will be the first point of contact for our community, responsible for ensuring seamless financial transactions and building lasting relationships with our clients.
Why Choose Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and leadership development within the financial sector.
- A modern, inclusive work environment in the vibrant DC area.
Key Responsibilities
As a Bank Teller, your role is vital to our operations. You will:
- Process customer transactions accurately and efficiently, including cash handling, check deposits, and withdrawals.
- Greet and assist customers with inquiries regarding account balances, products, and services.
- Cross-sell financial products, such as CDs, savings accounts, and loans, to meet branch goals.
- Maintain strict adherence to all bank security policies and compliance regulations.
- Perform daily cash reconciliation and prepare daily settlement reports.
- Resolve customer complaints and issues with empathy and professionalism.
- Keep the teller line moving smoothly to minimize customer wait times.
Qualifications
To thrive in this role, we are looking for candidates who possess the following:
- High school diploma or GED equivalent; Associate’s degree in Finance or Business preferred.
- Minimum of 1-2 years of experience in a customer service or cash handling role.
- Strong proficiency in basic math and financial calculations.
- Excellent verbal and written communication skills.
- Ability to pass a background check and a credit check (per banking regulations).
- Proficient in Microsoft Office Suite and bank-specific software.
- Must be detail-oriented and able to work in a fast-paced environment.
Responsibilities
- Process customer transactions accurately and efficiently, including cash handling, check deposits, and withdrawals.
- Greet and assist customers with inquiries regarding account balances, products, and services.
- Cross-sell financial products, such as CDs, savings accounts, and loans, to meet branch goals.
- Maintain strict adherence to all bank security policies and compliance regulations.
- Perform daily cash reconciliation and prepare daily settlement reports.
- Resolve customer complaints and issues with empathy and professionalism.
- Keep the teller line moving smoothly to minimize customer wait times.
Qualifications
- High school diploma or GED equivalent; Associate’s degree in Finance or Business preferred.
- Minimum of 1-2 years of experience in a customer service or cash handling role.
- Strong proficiency in basic math and financial calculations.
- Excellent verbal and written communication skills.
- Ability to pass a background check and a credit check (per banking regulations).
- Proficient in Microsoft Office Suite and bank-specific software.
- Must be detail-oriented and able to work in a fast-paced environment.