Job Description
Are you a detail-oriented professional with a passion for exceptional customer service? Raleigh Community Bank is seeking a dynamic Bank Teller to join our growing team in Raleigh, NC. In this pivotal role, you will be the first point of contact for our valued clients, ensuring their financial transactions are executed with precision and warmth.
We pride ourselves on fostering a culture of integrity, teamwork, and growth. As a Bank Teller, you won't just process transactions; you will build lasting relationships, educate customers on our products, and contribute to the financial well-being of our community. Join us and take the next step in your banking career today.
Why Join Us?
- Competitive salary with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holidays.
- Professional development and tuition reimbursement.
Responsibilities
- Process a high volume of daily transactions, including cash withdrawals, deposits, check cashing, and loan payments, ensuring accuracy and adherence to banking regulations.
- Provide exceptional customer service by greeting clients warmly, answering inquiries regarding account balances and products, and resolving issues efficiently.
- Build and maintain strong relationships with customers to identify financial needs and recommend appropriate products and services.
- Assist in opening new accounts and closing existing ones, ensuring all regulatory documentation is completed accurately.
- Reconcile cash drawers and daily settlements to ensure balances match system records.
- Identify and refer potential sales opportunities to branch managers and loan officers.
- Adhere to all bank security protocols and compliance standards to protect customer assets and data.
Qualifications
- High school diploma or GED required; prior experience in a banking or retail environment is a plus.
- Strong proficiency in basic math and cash handling with a high degree of accuracy.
- Excellent verbal and written communication skills with a customer-first mindset.
- Proficiency in using computer systems and cash registers; experience with FIS or similar banking software is preferred.
- Ability to work a flexible schedule, including weekends and holidays, as required by branch needs.
- Professional appearance and demeanor, with the ability to work in a fast-paced team environment.
- Ability to stand for extended periods and lift up to 25 lbs (e.g., coin bundles).