Job Description
Join MetroBank Richmond as a Flexible Hours Bank Teller and transform how customers experience banking! We're seeking dynamic professionals who thrive in adaptable schedules while delivering exceptional financial services. Enjoy the perfect work-life balance with customizable shifts including mornings, afternoons, and weekends. Our team-centric environment offers comprehensive training, competitive benefits, and clear growth paths into financial advising and branch management.
As a cornerstone of our community-focused branch network, you'll handle transactions with precision while building lasting customer relationships. We value your time outside work – that's why we offer flexible scheduling that adapts to your life, not the other way around.
Responsibilities
- Process 50+ daily transactions with 99.5% accuracy including deposits, withdrawals, and transfers
- Resolve customer inquiries regarding account balances, fraud prevention, and digital banking tools
- Actively cross-sell bank products (credit cards, loans, savings accounts) using consultative approaches
- Maintain strict compliance with FINRA regulations and bank security protocols
- Balance cash drawers and reconcile discrepancies within established timeframes
- Support branch operations by processing loan applications and updating customer records
- Participate in quarterly community outreach initiatives at partner Richmond businesses
Qualifications
- Minimum 1 year cash handling or customer service experience (retail, hospitality, or banking preferred)
- Proficient in basic math and 10-key calculator operations
- Familiarity with CRM systems (e.g., Salesforce) and digital banking platforms
- Ability to work independently while collaborating in team environments
- Strong problem-solving skills with conflict resolution experience
- Flexibility to work weekends and holidays as needed
- Valid Virginia driver's license and reliable transportation
- Background check and financial clearance required