Job Description
Welcome to First National Bank of San Francisco, a cornerstone of the community dedicated to empowering our neighbors with exceptional financial service. We are currently seeking a detail-oriented and customer-focused Bank Teller to join our dynamic team at our historic downtown location.
In this pivotal role, you will serve as the face of our bank, responsible for building lasting relationships with our diverse clientele while ensuring the highest standards of accuracy and security in every transaction. We pride ourselves on a collaborative environment that fosters growth and offers a competitive benefits package, including health insurance, paid time off, and retirement planning.
Are you ready to launch or advance your career in finance? Apply today to become part of a team that values integrity, excellence, and community impact.
Responsibilities
- Process a high volume of daily financial transactions, including deposits, withdrawals, check cashing, and loan payments, ensuring 100% accuracy and compliance with bank policies.
- Greet customers warmly and provide exceptional service to ensure a positive banking experience, answering questions and resolving inquiries with patience and professionalism.
- Proactively cross-sell bank products and services, such as savings accounts, certificates of deposit, and credit cards, to meet the financial needs of our clients.
- Assist customers with account inquiries, balance verification, and resolving service issues efficiently to enhance customer satisfaction.
- Adhere to all federal and state banking regulations, including Know Your Customer (KYC) and anti-money laundering (AML) protocols, maintaining strict confidentiality.
- Maintain a clean, organized, and secure teller line environment, ensuring all cash drawers are balanced and reconciled at the end of every shift.
Qualifications
- High School Diploma or GED is required; prior experience in banking or customer service is preferred but not mandatory.
- Strong computer proficiency with Windows-based operating systems and experience with banking software (e.g., FIS, FISERV) is a plus.
- Excellent verbal and written communication skills, with the ability to explain complex financial concepts to customers of all backgrounds.
- Ability to handle cash and perform financial calculations with extreme precision and a strong attention to detail.
- Flexibility to work a schedule that includes weekends and holidays, as banking hours often extend beyond standard business hours.
- Must be able to pass a background check and a credit check as part of the hiring process.