Job Description
Join Durham Community Bank as a Remote-Friendly Bank Teller and transform how we serve our customers! Enjoy the flexibility of working remotely while delivering exceptional financial services to the vibrant Durham community. We're seeking a tech-savvy professional to join our innovative team and redefine banking experiences.
As a cornerstone of our digital-first approach, you'll provide seamless account management, resolve inquiries via virtual channels, and uphold our commitment to financial inclusion—all while enjoying the work-life balance that comes with remote flexibility. If you're passionate about banking innovation and community impact, this is your opportunity to thrive!
Responsibilities
- Deliver exceptional customer service through virtual and digital channels
- Process transactions, deposits, withdrawals, and loan payments securely
- Resolve customer inquiries regarding accounts, products, and services
- Identify cross-sell opportunities for banking products and services
- Maintain accurate transaction records and account documentation
- Adhere to all banking regulations and security protocols
- Collaborate with branch teams for complex account needs
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years of customer service or banking experience
- Proficiency with digital banking platforms and video conferencing tools
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Detail-oriented with strong organizational skills
- Basic knowledge of financial regulations (e.g., BSA, AML)