Job Description
Join MetroBank Dallas as a Full-Time Bank Teller and become the face of our community-focused financial institution. We're seeking customer service professionals who thrive in fast-paced environments and want to build meaningful relationships with clients while delivering exceptional financial services. Our tellers are the heartbeat of our branches, ensuring seamless transactions and educating customers on digital banking tools. Enjoy a supportive team culture, comprehensive benefits, and opportunities for career advancement within our growing network.
Responsibilities
- Process customer transactions including deposits, withdrawals, transfers, and loan payments with 100% accuracy
- Identify cross-sell opportunities for banking products and services to enhance customer financial wellness
- Maintain strict compliance with banking regulations and security protocols for cash handling
- Resolve customer inquiries and issues efficiently, escalating complex matters to branch management
- Balance cash drawers and daily transaction reports with meticulous attention to detail
- Actively promote digital banking solutions to improve customer convenience and engagement
- Collaborate with branch team to achieve monthly sales and service goals
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 1 year cash handling or customer service experience in a retail or financial setting
- Proficiency with basic math, currency counting, and transaction processing systems
- Strong communication skills with ability to clearly explain financial products and services
- Proven track record of building positive customer relationships and resolving conflicts
- Ability to work flexible hours including weekends and some holidays
- Must pass background check and credit verification per banking industry standards
- Basic knowledge of banking regulations (e.g., BSA/AML) required