Job Description
Welcome to Capital City Federal Credit Union, where we are dedicated to empowering the financial health of our community in Washington, DC. We are currently seeking a reliable and customer-focused Bank Teller to join our team. In this role, you will be the face of our branch, handling daily transactions and providing exceptional service to our members.
We pride ourselves on our modern approach to banking and our commitment to employee growth. As a Teller, you will work in a fast-paced environment that values accuracy, integrity, and a friendly demeanor.
Responsibilities
- Process daily transactions including cash deposits, withdrawals, check cashing, and loan payments with 100% accuracy.
- Greet members and visitors warmly, providing a welcoming atmosphere and professional customer service.
- Identify and cross-sell financial products and services to meet the unique needs of our members.
- Resolve member inquiries and issues efficiently, escalating complex problems to branch management when necessary.
- Maintain strict adherence to regulatory compliance, including Know Your Customer (KYC) and Bank Secrecy Act (BSA) guidelines.
- Ensure the lobby and teller line area are clean, organized, and visually appealing at all times.
- Assist with opening new accounts and maintaining accurate records in our banking software.
Qualifications
- High school diploma or GED is required.
- Previous experience in retail, customer service, or banking is highly preferred.
- Strong mathematical skills and the ability to handle cash accurately under pressure.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer operations.
- Ability to stand for extended periods and lift up to 25 lbs.
- A valid driver's license and the ability to pass a background check and credit check.