Job Description
Join our award-winning banking team as a Customer Service Specialist at Golden State Financial Group. We're seeking a detail-oriented professional to deliver exceptional financial services to our Sacramento community. This role combines technical precision with relationship-building in a fast-paced environment where your impact directly shapes client trust. Enjoy competitive compensation, comprehensive benefits, and clear career advancement pathways.
Responsibilities
- Process transactions with 99.9% accuracy while maintaining strict compliance protocols
- Build client relationships through personalized financial consultations and product recommendations
- Resolve complex account inquiries using advanced problem-solving techniques
- Contribute to branch security procedures and fraud prevention initiatives
- Train junior staff on operational standards and customer service excellence
- Participate in quarterly sales goal achievement through proactive cross-selling
Qualifications
- Minimum 1 year cash handling experience in financial services or retail
- Proven ability to pass background checks and FINRA registration requirements
- Advanced proficiency in banking software (e.g., Fiserv, Jack Henry)
- Exceptional communication skills with multilingual capabilities preferred
- Strong attention to detail with zero-error transaction processing history
- Valid California Notary Public certification or willingness to obtain