Job Description
Join our award-winning team at Valley National Bank as a Bank Teller and become the cornerstone of our customer experience. We're seeking a friendly, detail-oriented professional to manage daily transactions, build lasting relationships with clients, and uphold our commitment to financial excellence. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of Fresno's most trusted financial institutions.
Responsibilities
- Process routine transactions including deposits, withdrawals, transfers, and loan payments with 100% accuracy
- Provide exceptional customer service by resolving inquiries, explaining products/services, and proactively identifying cross-sell opportunities
- Maintain strict adherence to security protocols, anti-fraud measures, and regulatory compliance (e.g., BSA, AML)
- Balance cash drawer daily and reconcile discrepancies within established timeframes
- Assist with new account openings, check processing, and merchant services support
- Collaborate with branch colleagues to ensure seamless service delivery during peak hours
- Participate in quarterly training programs to enhance product knowledge and technical skills
Qualifications
- Minimum 1 year of cash handling or customer service experience in a financial setting
- Proficiency with banking software and digital platforms (e.g., core processing systems)
- Strong mathematical aptitude and attention to detail with transaction accuracy
- Excellent communication skills and ability to explain complex financial concepts clearly
- Familiarity with banking regulations including Reg E, Reg CC, and BSA requirements
- Ability to work flexible hours including weekends and occasional overtime
- High school diploma or equivalent; college degree preferred
- Positive attitude with a natural aptitude for relationship-building