Job Description
Join our award-winning team at Metropolitan Bank & Trust in the heart of New York City! We're seeking dynamic Bank Tellers to deliver exceptional customer experiences at our flagship branch. As a key member of our retail banking division, you'll play a vital role in serving diverse clients across Manhattan's vibrant communities. We offer competitive compensation, comprehensive benefits, and clear pathways for career advancement within our institution.
Responsibilities
- Process customer transactions with accuracy and efficiency including deposits, withdrawals, transfers, and loan payments
- Build and maintain strong client relationships through personalized financial guidance
- Identify opportunities to promote bank products and services tailored to customer needs
- Resolve customer inquiries and disputes promptly while maintaining service standards
- Ensure compliance with banking regulations and security protocols
- Balance cash drawers and maintain accurate transaction records
- Contribute to branch performance goals through cross-selling initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year cash handling or customer service experience
- Strong proficiency in financial software and MS Office applications
- Exceptional communication skills with multilingual abilities a plus
- Proven ability to handle confidential information with integrity
- Attention to detail and accuracy in financial transactions
- Ability to work flexible hours including weekends and evenings
- Basic knowledge of banking regulations (e.g., BSA/AML)