Job Description
Join Capital Trust Bank's award-winning team as a Senior Bank Teller in the heart of Washington DC! We're urgently seeking customer-focused professionals to deliver exceptional banking experiences at our flagship downtown branch. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of DC's most dynamic financial districts.
Responsibilities
- Process complex transactions including deposits, withdrawals, wire transfers, and currency exchanges
- Build and maintain strong client relationships through personalized financial guidance
- Resolve customer inquiries regarding account balances, fraud alerts, and digital banking tools
- Execute daily cash management procedures including vault balancing and ATM replenishment
- Collaborate with branch managers to achieve cross-selling targets for loans, credit cards, and investment products
- Maintain strict compliance with FINRA regulations and bank security protocols
Qualifications
- Minimum 2 years of cash handling experience in banking or retail
- Proven ability to multitask in fast-paced financial environments
- Advanced knowledge of banking regulations (Reg CC, BSA, AML)
- Exceptional problem-solving and conflict resolution skills
- Proficiency in core banking systems (e.g., Fiserv, Jack Henry)
- Associate degree in Finance or Business preferred
- Strong mathematical aptitude and attention to detail