Job Description
Join Boston's premier financial institution as a Senior Bank Teller and become the face of our customer experience revolution. We're seeking a dynamic professional to deliver exceptional service while driving operational excellence in our flagship downtown branch. Enjoy competitive compensation, comprehensive benefits, and clear pathways to advancement in a culture that celebrates innovation and integrity.
Responsibilities
- Process 50+ daily transactions with 99.8% accuracy including deposits, withdrawals, and transfers
- Proactively resolve customer inquiries regarding account balances, fraud prevention, and digital banking tools
- Execute complex transactions: wire transfers, cashier's checks, and foreign currency exchanges
- Partner with branch managers to identify cross-sell opportunities for premium banking products
- Maintain strict compliance with FINRA regulations and internal audit protocols
- Train new tellers on cash handling procedures and customer engagement standards
- Contribute to branch security protocols through vigilant transaction monitoring
Qualifications
- Minimum 2 years of retail banking experience with proven transaction volume
- FINRA Series 6 or 7 securities license preferred
- Advanced proficiency in Fiserv core banking systems
- Exceptional conflict resolution skills with documented client retention metrics
- BA in Finance or related field OR equivalent professional certification
- Fluency in Spanish required (bilingual environment)
- Proven ability to maintain 100% cash drawer reconciliation accuracy
- CRM experience (Salesforce preferred) for customer relationship management