Job Description
Join our award-winning team at Heritage Financial Group, where we're redefining banking excellence in Nashville's vibrant downtown. As a Senior Bank Teller, you'll be the face of our commitment to personalized financial service while advancing your career in one of Tennessee's fastest-growing financial sectors. Enjoy comprehensive benefits, competitive compensation, and a culture that values growth and community impact.
Responsibilities
- Process complex financial transactions with 100% accuracy while maintaining compliance with federal banking regulations
- Build and nurture client relationships through personalized financial consultations and cross-selling opportunities
- Lead branch operations during peak hours by mentoring junior staff and resolving escalated client issues
- Implement fraud prevention protocols and identify suspicious activity patterns
- Conduct thorough account reviews and recommend tailored financial solutions
- Collaborate with commercial banking team to support business client needs
- Contribute to branch growth initiatives through community outreach events
Qualifications
- Minimum 3 years of experience in retail banking with proven cash handling expertise
- Proficiency in Fiserv core banking systems and digital banking platforms
- FINRA Series 6 or 7 securities license (or willingness to obtain within 90 days)
- Advanced knowledge of KYC/AML regulations and BSA compliance requirements
- Exceptional conflict resolution skills with documented client satisfaction metrics
- Bachelor's degree in Finance, Business, or related field preferred
- Proven ability to achieve sales targets and referral goals
- Experience with complex transaction processing and foreign currency exchange