Job Description
Join our award-winning team at Metropolitan Financial Group as a Senior Bank Teller in the heart of Los Angeles! We're seeking customer-focused professionals to deliver exceptional banking experiences in our high-volume downtown branch. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's most vibrant financial hubs.
As a cornerstone of our client services team, you'll handle daily transactions while building lasting relationships with our diverse clientele. Our commitment to professional development ensures you'll gain expertise in digital banking platforms, fraud prevention, and wealth management basics.
Responsibilities
- Process 50+ daily transactions with 100% accuracy including deposits, withdrawals, transfers, and loan payments
- Proactively identify cross-selling opportunities for premium banking products and investment services
- Maintain strict compliance with FINRA regulations and anti-money laundering protocols
- Resolve complex account inquiries and escalate sensitive issues to branch management
- Train junior tellers on new technologies and customer service best practices
- Balance cash drawer and reconcile end-of-day reports with zero discrepancies
- Participate in quarterly branch audits and security training exercises
Qualifications
- Minimum 2 years of cash handling experience in financial services or retail
- Proven track record of exceeding sales targets in customer-facing roles
- Proficiency in core banking systems (e.g., Fiserv, Jack Henry)
- FINRA Series 6 or 7 securities license preferred (training provided)
- Exceptional bilingual fluency in English and Spanish (Mandarin/Cantonese a plus)
- Ability to work flexible schedules including weekends and holidays
- Bachelor's degree in Finance, Business, or related field preferred
- Advanced knowledge of PCI-DSS compliance procedures