Job Description
Join Nashville Community Bank as a Senior Bank Teller and become the face of our commitment to exceptional customer service in the heart of Music City. We're seeking a detail-oriented professional to manage daily transactions, build client relationships, and contribute to our award-winning banking experience. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in Nashville's thriving financial district.
Responsibilities
- Process high-volume cash transactions, deposits, withdrawals, and account transfers with 100% accuracy
- Resolve complex customer inquiries regarding account balances, fraud alerts, and digital banking platforms
- Actively promote bank products and services, including loans, credit cards, and investment options
- Maintain strict compliance with federal banking regulations (Regulations CC, D, E, and Z)
- Balance cash drawer daily and reconcile discrepancies within established timeframes
- Train junior tellers on operational procedures and customer service standards
- Collaborate with branch managers to identify cross-selling opportunities and process improvements
Qualifications
- Minimum 2 years of cash handling experience in a financial institution
- Proven ability to achieve sales targets and referral goals
- Proficiency in core banking software (e.g., Fiserv, Fiserv, or Jack Henry)
- Strong mathematical aptitude with attention to detail in reconciliation processes
- Excellent communication skills with ability to de-escalate customer concerns
- Valid Tennessee Notary Public commission (or willingness to obtain within 60 days)
- Associate's degree in Finance, Business, or related field preferred