Job Description
Join Philadelphia's premier financial institution as a Senior Bank Teller and elevate your career in finance! We're seeking dynamic professionals to deliver exceptional customer experiences while managing high-value transactions. Enjoy competitive compensation, comprehensive benefits, and clear advancement pathways in our downtown Philadelphia branch.
As a cornerstone of our client service team, you'll handle complex accounts, resolve escalated inquiries, and mentor junior staff. This role combines technical precision with relationship-building excellence in a fast-paced environment.
Responsibilities
- Process high-volume transactions including wire transfers, foreign currency exchanges, and complex account adjustments
- Resolve escalated customer inquiries regarding account discrepancies, fraud alerts, and policy exceptions
- Train and mentor new tellers on operational procedures, compliance protocols, and customer service standards
- Conduct periodic audits of cash drawers, vaults, and ATM replenishment activities
- Proactively identify cross-sell opportunities for premium banking products and services
- Maintain strict adherence to BSA/AML regulations and internal control procedures
Qualifications
- Minimum 3 years of experience in retail banking with proven transaction volume handling
- Advanced proficiency in core banking systems (e.g., Fiserv, Jack Henry)
- FINRA Series 6 or 7 securities license preferred
- Demonstrated ability to resolve complex customer disputes with diplomacy
- BA/BS in Finance, Business, or related field preferred
- Exceptional cash handling accuracy with zero discrepancy history
- Spanish language fluency a significant advantage