Job Description
Join Capital One's award-winning team as a Remote-Friendly Bank Teller in Baton Rouge! We're redefining banking through innovative technology and exceptional customer service. Enjoy hybrid flexibility with 2 remote days/week while serving Louisiana's vibrant community. Our tellers are financial wellness advocates who transform every transaction into a relationship-building opportunity.
As part of our inclusive culture, you'll access industry-leading benefits, career development programs, and work-life balance initiatives. We provide all necessary tech for seamless remote operations including secure banking software and biometric authentication tools.
Responsibilities
- Process 30+ daily transactions with 99.5% accuracy while maintaining PCI-DSS compliance
- Deliver personalized financial guidance to 15+ customers daily using CRM analytics
- Resolve account discrepancies through secure remote troubleshooting protocols
- Drive digital adoption by coaching customers on mobile banking features
- Collaborate with virtual teams using Capital One's proprietary banking platform
- Meet cross-selling targets through consultative product conversations
- Participate in quarterly virtual compliance training sessions
Qualifications
- 1+ years cash handling experience with $0 variance audits
- Proficiency in remote work tools (Zoom, Microsoft Teams, VPN)
- Louisiana state banking license (or ability to obtain within 30 days)
- Score 90%+ on Capital One's customer service assessment
- Associate's degree in Finance/Business or equivalent experience
- Advanced knowledge of AML and KYC regulations
- Ability to work independently with minimal on-site supervision
- Biometric security clearance required