Job Description
Join Pacific National Bank's innovative remote banking team in sunny San Diego! We're seeking a customer-focused Bank Teller to deliver exceptional financial services from the comfort of your home. Enjoy competitive compensation, flexible scheduling, and opportunities for career growth in a supportive environment. Our cutting-edge digital platform allows you to assist clients with transactions, resolve inquiries, and build lasting relationships—all while contributing to our award-winning banking experience.
Responsibilities
- Process digital transactions, deposits, and withdrawals securely via our virtual banking platform
- Provide personalized customer support through video calls, chat, and phone channels
- Resolve account inquiries, troubleshoot issues, and educate clients on digital banking tools
- Uphold strict compliance with banking regulations and security protocols
- Collaborate with branch teams to ensure seamless service delivery
- Meet performance metrics for customer satisfaction and transaction accuracy
- Identify cross-selling opportunities for bank products and services
Qualifications
- Minimum 1 year of customer service or banking experience
- Proficiency with digital banking platforms and video conferencing tools
- Strong problem-solving and communication skills
- Ability to work independently in a remote environment
- High school diploma or equivalent; college degree preferred
- Basic knowledge of financial regulations (Regulation E, BSA)
- Exceptional attention to detail and accuracy with financial data
- Valid California driver's license for occasional in-person branch visits