Job Description
Are you a detail-oriented professional seeking a stable and rewarding career in the financial sector? First Reno Trust & Savings is currently hiring a dedicated Bank Teller to join our dynamic team in Reno, NV. We pride ourselves on providing exceptional customer service and fostering a culture of integrity and growth. If you are ready to take your banking career to the next level, we want to hear from you.
As a direct hire opportunity, we offer competitive benefits, comprehensive training, and a clear path for advancement within our organization. Our branch serves a diverse community, and we are looking for individuals who are passionate about helping others achieve their financial goals.
Why Join Us?
- Competitive hourly rate ($18 - $25/hr)
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development and tuition assistance
Responsibilities
- Handle Daily Transactions: Accurately process deposits, withdrawals, loan payments, and cash checks while maintaining strict adherence to compliance regulations.
- Customer Service Excellence: Greet customers warmly, answer inquiries regarding accounts and services, and resolve issues efficiently to ensure high customer satisfaction scores.
- Banking Operations: Assist in opening new accounts, issuing cashier's checks, and handling night depositories as required.
- Cash Balancing: Perform end-of-day cash audits, balance the vault, and reconcile the teller drawer to ensure all funds match system records.
- Sales & Cross-Selling: Identify opportunities to recommend financial products such as savings accounts, CDs, or credit cards to meet individual and branch sales goals.
- Security & Compliance: Adhere to all bank security procedures, Know Your Customer (KYC) regulations, and Anti-Money Laundering (AML) policies.
- Problem Solving: Assist customers with troubleshooting technical issues regarding digital banking platforms and mobile apps.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Finance or Business preferred.
- Experience: Minimum of 1-2 years of previous experience in a customer service or teller role is highly preferred.
- Math Skills: Strong proficiency in basic arithmetic, cash handling, and financial calculations.
- Communication: Excellent verbal and written communication skills with the ability to interact professionally with diverse clientele.
- Integrity: Demonstrated history of honesty, reliability, and adherence to ethical standards.
- Technical Proficiency: Comfortable using computerized banking systems, Microsoft Office Suite, and digital banking platforms.
- Availability: Ability to work a flexible schedule, including weekends and holidays, as required by branch operations.