Job Description
Are you a detail-oriented professional with a passion for exceptional customer service? First Detroit Community Bank is looking for a reliable Bank Teller to join our growing team in Detroit, MI. As a key member of our branch, you will be the face of our bank, building lasting relationships with our community while managing daily financial transactions with precision.
We offer a competitive benefits package, including health insurance, paid time off, and opportunities for career advancement within the banking sector. If you are ready to start a rewarding career in finance, apply today!
Responsibilities
- Process Transactions: Accurately and efficiently handle cash deposits, withdrawals, check cashing, and account transfers for customers.
- Customer Service: Provide outstanding service by answering inquiries, resolving account issues, and educating customers on our products and services.
- Account Maintenance: Assist in opening new accounts, updating customer information, and maintaining accurate customer records in the core banking system.
- Cash Management: Reconcile daily cash drawers, balance transactions at the end of the shift, and report any discrepancies immediately.
- Sales Support: Proactively identify cross-selling opportunities and introduce customers to credit cards, loans, and investment products.
- Compliance: Adhere to all banking regulations, anti-money laundering (AML) policies, and bank security protocols.
- Problem Solving: Handle difficult customer situations with patience and professionalism to ensure a positive banking experience.
Qualifications
- Education: High school diploma or GED equivalent required; Bachelor’s degree in Finance or Business is a plus.
- Experience: Previous experience as a bank teller or in a customer service role within the financial services industry is preferred.
- Skill Set: Strong mathematical skills and the ability to handle cash accurately with high attention to detail.
- Communication: Excellent verbal and written communication skills with the ability to interact professionally with diverse customers.
- Technical Proficiency: Basic computer literacy and experience with point-of-sale (POS) systems or banking software.
- Reliability: Must be able to pass a background check and a credit check as part of the hiring process.
- Licensing: Must obtain and maintain any required state or federal banking licenses.