Job Description
Join a Leading Financial Institution in Plano, TX
Horizon National Bank is seeking a dedicated and customer-focused Bank Teller to join our dynamic team. If you have a knack for numbers, excellent interpersonal skills, and a desire to build a rewarding career in finance, we want to hear from you. This is a Direct Hire opportunity offering competitive pay, comprehensive benefits, and a collaborative work environment.
As a Bank Teller, you will be the face of Horizon National Bank, responsible for delivering exceptional service while managing daily financial transactions. We value integrity, accuracy, and a proactive approach to customer service.
Responsibilities
- Execute Financial Transactions: Accurately process deposits, withdrawals, loan payments, and check cashing for customers with a focus on speed and precision.
- Customer Service Excellence: Greet customers warmly, answer inquiries regarding account products and services, and resolve issues efficiently to ensure high customer satisfaction.
- Product Promotion: Identify cross-selling opportunities to introduce new products such as savings accounts, credit cards, and safe deposit boxes to meet customer financial goals.
- Cash Management: Maintain and balance the cash drawer daily, ensuring all funds match the system records and adhering to strict regulatory compliance standards.
- Regulatory Compliance: Verify customer identities in accordance with the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations.
- Operational Support: Assist in the processing of new account openings and assist the Branch Manager with administrative duties and daily branch operations.
- Problem Resolution: Handle routine customer complaints and escalations professionally, escalating complex issues to senior management when necessary.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Finance or Business is a plus.
- Experience: Minimum of 1-2 years of experience in customer service, retail, or banking preferred.
- Math Skills: Strong proficiency in basic arithmetic, cash handling, and financial calculations.
- Communication: Excellent verbal and written communication skills with the ability to interact professionally with a diverse client base.
- Attention to Detail: Highly detail-oriented with a strong commitment to accuracy and integrity in all tasks.
- Technical Skills: Comfortable using computerized teller systems (TellerPlus, FIS, etc.) and navigating various software applications.
- Availability: Flexibility to work weekends, holidays, and varying shifts as required by branch needs.