Job Description
Join Silicon Valley's premier financial institution as a Senior Bank Teller at our flagship San Jose branch. We're seeking customer service champions with a passion for financial excellence to deliver world-class banking experiences. Enjoy industry-leading compensation, comprehensive benefits, and career advancement opportunities in one of America's most dynamic markets.
Our tellers average 25% higher earnings than regional standards through our performance-based incentive structure. Work in a state-of-the-art facility with cutting-edge technology while serving diverse clientele including tech professionals, entrepreneurs, and established families.
Responsibilities
- Process 100+ daily transactions with 99.9% accuracy including deposits, withdrawals, transfers, and loan payments
- Build and maintain high-value client relationships through personalized financial guidance
- Identify cross-selling opportunities for premium banking products and investment services
- Resolve complex account discrepancies and escalated customer inquiries with professionalism
- Maintain strict regulatory compliance including BSA/AML protocols and security procedures
- Train junior tellers on new banking technologies and customer service standards
- Contribute to branch performance goals through proactive client outreach
Qualifications
- Minimum 3 years of teller experience with $1M+ cash handling volume
- Proven track record of achieving/exceeding sales targets (avg. 3-5 referrals/month)
- Advanced knowledge of Reg CC, EFTA, and FinCEN regulations
- Exceptional conflict resolution skills with 95%+ customer satisfaction ratings
- Proficiency in core banking systems (Fiserv, Jack Henry, or equivalent)
- Spanish fluency required (70%+ client base)
- Associate's degree in Finance/Business or equivalent professional certification