Job Description
Join First National Bank of Virginia's elite team as a Senior Bank Teller in Richmond. We offer industry-leading compensation, comprehensive benefits, and career advancement opportunities for exceptional customer service professionals. Our Richmond branch serves a diverse clientele with premium financial solutions.
As a cornerstone of our customer experience team, you'll handle high-value transactions, build client relationships, and drive operational excellence. This premium role includes performance bonuses, continuing education stipends, and leadership development programs.
Responsibilities
- Execute high-volume cash transactions with 100% accuracy while maintaining $50K+ daily cash drawer accountability
- Deliver exceptional customer service through personalized financial consultations and product recommendations
- Process complex transactions including wire transfers, foreign currency exchanges, and merchant services
- Identify cross-selling opportunities for premium banking products (wealth management, loans, investments)
- Maintain strict compliance with FINRA regulations and anti-money laundering protocols
- Train and mentor junior tellers on operational procedures and customer service standards
- Resolve escalated customer inquiries with discretion and problem-solving expertise
Qualifications
- 3+ years of high-volume banking experience with $10M+ annual transaction handling
- Proven track record in cross-selling financial products (minimum 15% conversion rate)
- Advanced knowledge of FINRA regulations, BSA/AML compliance, and risk management
- Exceptional cash handling skills with zero-discrepancy audit history
- Proficiency in core banking systems (e.g., Fiserv, Jack Henry)
- Bachelor's degree in Finance, Business, or related field preferred
- Professional certifications (CRCM, CAMS) highly desirable
- Fluency in Spanish or other languages preferred for diverse clientele