Job Description
Join Baltimore Community Bank as a Senior Bank Teller and become the face of our commitment to exceptional customer service. In this vital role, you'll be the first point of contact for our valued clients, delivering personalized financial solutions while upholding the highest standards of security and compliance. Our modern downtown branch offers a collaborative environment where your expertise will directly impact customer satisfaction and community growth. We provide comprehensive training, competitive benefits, and clear pathways for career advancement within our respected financial institution.
Responsibilities
- Process customer transactions including deposits, withdrawals, transfers, and loan payments with 100% accuracy
- Build and maintain strong client relationships through proactive engagement and trust-building communication
- Identify and cross-sell appropriate bank products (credit cards, loans, accounts) to meet customer needs
- Balance cash drawer and daily transactions while adhering to strict audit procedures
- Resolve customer inquiries efficiently, escalating complex issues to branch management
- Conduct new account openings and assist with digital banking platform onboarding
- Maintain strict compliance with banking regulations and security protocols
Qualifications
- Minimum 2 years of cash handling experience in a customer service environment
- Proven ability to maintain cash drawer accuracy and reconcile transactions
- Exceptional communication skills with a talent for building rapport with diverse clientele
- Strong attention to detail and numerical accuracy in high-volume transaction processing
- Basic knowledge of banking regulations (Regulation E, BSA) and security procedures
- Proficiency with banking software and digital platforms
- High school diploma or equivalent; college degree preferred
- Ability to work flexible hours including Saturdays