Job Description
Join Valley National Bank as a Remote-Friendly Bank Teller and transform how banking is delivered in Fresno! We're seeking tech-savvy customer service professionals who thrive in hybrid environments. Enjoy the flexibility of remote work while delivering exceptional in-person and virtual banking services. Our comprehensive training program ensures you master digital banking platforms while maintaining the personal touch that builds lasting customer relationships. Competitive benefits package includes health insurance, 401(k) matching, and generous PTO.
Responsibilities
- Process transactions with precision while maintaining 99.8% accuracy in cash handling
- Deliver exceptional customer service via in-person, phone, and virtual banking channels
- Actively promote digital banking solutions to enhance customer self-service capabilities
- Identify cross-selling opportunities for bank products and services
- Maintain compliance with banking regulations and security protocols
- Collaborate with branch teams to resolve complex customer inquiries
- Participate in ongoing training to stay current with banking technologies
Qualifications
- Minimum 1 year of customer service or cash handling experience
- Proficiency with digital banking platforms and video conferencing tools
- Strong problem-solving abilities with attention to detail
- Ability to work independently while collaborating with remote teams
- Familiarity with banking regulations (Reg CC, BSA) preferred
- High school diploma or equivalent; college coursework a plus
- Valid California driver's license for occasional branch visits
- Background check and fingerprint clearance required