Job Description
Join Pacific Coast Bank's award-winning team as a Remote-Friendly Bank Teller! We're seeking customer-focused professionals to deliver exceptional banking experiences while enjoying the flexibility of remote work arrangements. Our San Diego-based institution combines cutting-edge digital banking with personalized service, creating an environment where innovation meets tradition. As a key member of our client experience team, you'll represent our commitment to financial wellness while working from home with occasional in-person branch visits for training and team collaboration.
Pacific Coast Bank offers competitive compensation, comprehensive benefits including medical/dental/vision, 401(k) matching, and generous paid time off. We pride ourselves on fostering a culture of growth and recognition, with clear pathways for advancement into senior financial services roles.
Responsibilities
- Process customer transactions with precision and efficiency while maintaining 100% accuracy in all financial operations
- Deliver exceptional customer service through virtual and in-person channels, resolving inquiries and building client relationships
- Actively identify and cross-sell banking products including savings accounts, loans, and digital tools
- Adhere to strict compliance protocols, including BSA/AML regulations and security procedures
- Utilize digital banking platforms to provide remote account support and financial guidance
- Collaborate with branch teams during in-person training sessions and quarterly workshops
- Maintain detailed transaction records and contribute to monthly performance reports
Qualifications
- Minimum 1 year experience in customer service or financial services role
- Proficiency with digital banking platforms and virtual meeting tools (Zoom, Teams)
- Strong mathematical aptitude and attention to detail in cash handling
- Excellent communication skills with ability to build rapport via phone/video
- High school diploma or equivalent; college degree preferred
- Ability to obtain required banking licenses within 30 days of hire
- Reliable home office setup with high-speed internet and quiet workspace
- Flexibility for occasional in-person branch visits (2-4 times monthly)