Job Description
Join Golden State Bank as a Bank Teller and become the face of our customer service excellence in San Jose! We're seeking a detail-oriented professional to deliver exceptional financial experiences to our diverse clientele. Enjoy competitive compensation, comprehensive benefits, and clear career advancement opportunities in one of California's most vibrant tech hubs. Our modern banking environment combines digital innovation with personalized service, making your role pivotal to our community's financial wellness.
As a key member of our branch team, you'll handle daily transactions with precision while building lasting customer relationships. We provide extensive training and ongoing mentorship to support your professional growth. This full-time position includes health benefits, retirement plans, and performance-based incentives.
Responsibilities
- Process accurate customer transactions including deposits, withdrawals, transfers, and loan payments
- Provide exceptional service by resolving account inquiries and recommending appropriate financial products
- Maintain strict adherence to banking regulations, security protocols, and anti-fraud procedures
- Balance cash drawers and daily transaction reports with meticulous attention to detail
- Actively cross-sell bank services while maintaining customer trust and satisfaction
- Collaborate with branch colleagues to achieve sales targets and service excellence goals
- Operate multi-channel banking systems including ATMs, online platforms, and digital tools
Qualifications
- Minimum 1 year experience in customer service or cash handling role
- Strong mathematical aptitude and proficiency with financial software systems
- Excellent verbal communication skills with ability to explain complex concepts simply
- Proven ability to maintain confidentiality and handle sensitive financial information
- Valid California driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 20 lbs (cash/coin trays)
- Flexibility to work weekends and holidays as required by branch operations
- Basic knowledge of banking regulations (Regulation E, BSA) preferred