Job Description
At Cascade Financial Group, we believe in fostering a culture of integrity, innovation, and community connection. We are currently looking for a dedicated Bank Teller to serve our valued clients in the heart of Portland, OR. If you possess a knack for numbers and a passion for helping others achieve their financial goals, we want to hear from you.
As a Bank Teller, you will be the face of our brand, ensuring every customer interaction is positive and efficient. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off, designed to support your work-life balance.
Responsibilities
- Execute Financial Transactions: Accurately process deposits, withdrawals, loan payments, and cash exchanges while maintaining strict adherence to security protocols.
- Customer Service Excellence: Assist customers with account inquiries, product information, and routine banking needs to ensure high satisfaction scores.
- Account Management: Open new accounts, update customer records, and handle routine maintenance to keep client data current and accurate.
- Sales & Growth: Identify cross-selling opportunities to introduce customers to our suite of financial products, such as credit cards and investment accounts.
- Compliance & Security: Adhere to all banking regulations, AML (Anti-Money Laundering) policies, and internal audit requirements to protect the institution.
- Problem Resolution: Address customer concerns and resolve discrepancies promptly and professionally.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Finance or Business preferred.
- Experience: Minimum of 1-2 years of cash handling or customer service experience in a retail or banking environment.
- Skills: Strong basic math skills with the ability to handle large sums of money accurately and efficiently.
- Technology: Proficiency with Microsoft Office Suite and familiarity with core banking software systems.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Availability: Flexibility to work varying shifts, including weekends and holidays, as required by branch schedules.