Job Description
Welcome to Horizon National Bank, where we are dedicated to empowering the financial well-being of our community in Fort Worth. We are currently seeking motivated and detail-oriented individuals to join our team as Bank Tellers.
In this pivotal role, you will serve as the primary point of contact for our customers, handling financial transactions with precision and providing exceptional service. We pride ourselves on a culture of integrity, growth, and community impact. Join us to build a stable and rewarding career in the banking industry.
What You Will Do:
- Process daily customer transactions, including deposits, withdrawals, check cashing, and loan payments, ensuring strict adherence to compliance and security regulations.
- Greet customers warmly and manage lobby flow efficiently to ensure a seamless banking experience for everyone.
- Balance cash drawers daily and reconcile reports to maintain financial accuracy.
- Actively cross-sell bank products and services, such as savings accounts, credit cards, and wealth management solutions, to meet branch targets.
- Resolve customer inquiries and troubleshoot account issues while escalating complex matters to branch management.
- Maintain a professional and organized workspace, ensuring the branch meets high standards of hygiene and presentation.
Responsibilities
- Process daily customer transactions, including deposits, withdrawals, check cashing, and loan payments, ensuring strict adherence to compliance and security regulations.
- Greet customers warmly and manage lobby flow efficiently to ensure a seamless banking experience for everyone.
- Balance cash drawers daily and reconcile reports to maintain financial accuracy.
- Actively cross-sell bank products and services, such as savings accounts, credit cards, and wealth management solutions, to meet branch targets.
- Resolve customer inquiries and troubleshoot account issues while escalating complex matters to branch management.
- Maintain a professional and organized workspace, ensuring the branch meets high standards of hygiene and presentation.
Qualifications
- High school diploma or GED required; prior experience in retail or banking is preferred.
- Strong mathematical aptitude with the ability to perform calculations with high accuracy.
- Excellent verbal and written communication skills, with a customer-first mindset.
- Ability to work flexible hours, including weekends and holidays, as required by the branch schedule.
- Basic computer literacy and proficiency with point-of-sale (POS) systems.
- Ability to stand for extended periods and lift up to 25 lbs as needed.