Job Description
Join our dynamic team at Boston Federal Credit Union and become the face of banking excellence in Beantown! We're seeking passionate individuals to deliver exceptional member experiences while handling financial transactions with precision. As a cornerstone of our community-focused institution, you'll build lasting relationships while ensuring operational integrity in a fast-paced environment.
Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's most vibrant financial hubs. Your expertise will directly impact our mission to empower Boston's diverse communities through accessible financial services.
Responsibilities
- Process deposits, withdrawals, transfers, and loan payments with 100% accuracy
- Resolve account inquiries and provide personalized financial guidance to members
- Safeguard assets through strict adherence to security protocols and cash handling procedures
- Actively cross-sell credit union products based on member needs and financial goals
- Maintain detailed transaction records and reconcile daily cash drawer balances
- Collaborate with branch leadership to enhance service delivery workflows
- Participate in ongoing training to stay current on financial regulations and technology
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year cash handling or customer service experience
- Proficiency in financial software and Microsoft Office Suite
- Exceptional communication skills with diverse populations
- Strong attention to detail and numerical accuracy
- Ability to work flexible hours including weekends
- Massachusetts financial services license (or willingness to obtain)
- Pass background check and pre-employment screening