Job Description
Join Charlotte's premier financial institution as a Senior Bank Teller and elevate your career in premium banking. We're seeking exceptional professionals to deliver world-class service to our high-net-worth clientele in the heart of Uptown Charlotte. Enjoy industry-leading compensation, comprehensive benefits, and a pathway to leadership roles within our growing organization.
Our tellers are the cornerstone of client relationships, handling complex transactions while embodying our commitment to financial excellence. You'll work in a state-of-the-art facility with cutting-edge technology and a supportive team environment that values professional growth.
Responsibilities
- Process high-volume cash transactions with 100% accuracy for VIP and commercial clients
- Identify cross-sell opportunities for premium banking products (wealth management, credit lines)
- Resolve complex client inquiries regarding accounts, fraud prevention, and digital banking
- Execute wire transfers, foreign currency exchanges, and merchant services
- Maintain strict compliance with FINRA/SEC regulations and anti-money laundering protocols
- Train junior tellers on advanced transaction procedures and customer experience standards
- Contribute to branch performance goals through client retention metrics
Qualifications
- Minimum 3 years of premium banking or high-volume teller experience
- Proven ability to handle complex transactions ($50K+ daily cash volume)
- Familiarity with Reg CC, EFTA, and BSA/AML compliance requirements
- Advanced knowledge of digital banking platforms (Zelle, Venmo, mobile check deposits)
- Exceptional conflict resolution skills for high-stakes client situations
- Series 6 or 63 securities license preferred (training provided)
- Bachelor's degree in Finance or related field required