Job Description
Join First National Bank's award-winning team as a Senior Bank Teller in the heart of Austin! We're seeking customer-focused professionals to deliver exceptional financial experiences at our flagship downtown branch. Enjoy competitive compensation, comprehensive benefits, and clear career advancement opportunities in one of America's fastest-growing financial hubs. Your role will be pivotal in building lasting client relationships while upholding our reputation for integrity and innovation.
Responsibilities
- Process complex transactions including deposits, withdrawals, wire transfers, and loan payments with 100% accuracy
- Identify and cross-sell banking products (loans, credit cards, investment accounts) based on client financial needs
- Resolve account discrepancies and investigate fraud claims using advanced fraud detection protocols
- Maintain strict compliance with federal banking regulations (Regulation CC, BSA, AML)
- Train new tellers on operational procedures and customer service excellence standards
- Balance cash drawers and reconcile daily transactions with zero variance tolerance
- Support branch manager in achieving quarterly sales targets and customer satisfaction metrics
Qualifications
- Minimum 2 years of cash handling experience in a financial institution or retail environment
- Proven track record in cross-selling financial products and meeting sales targets
- Proficiency in core banking software (e.g., Fiserv, Jack Henry)
- FINRA Series 6 or 7 securities license preferred (training provided)
- Advanced knowledge of banking regulations and compliance procedures
- Exceptional problem-solving skills with attention to detail
- Ability to work flexible hours including weekends and holidays during peak seasons
- Bachelor's degree in Finance, Business, or related field preferred