Job Description
Join our award-winning team at Silicon Valley Federal Bank, where we're redefining banking excellence in the heart of innovation. As a Senior Bank Teller, you'll be the face of our premium customer experience, delivering exceptional financial services to a diverse clientele in San Jose's thriving tech hub. We offer industry-leading training, comprehensive benefits, and clear pathways to career advancement. Our state-of-the-art downtown branch features modern amenities and a collaborative culture that values both precision and personal connection.
At Silicon Valley Federal Bank, we're committed to your growth through continuous learning opportunities, quarterly performance bonuses, and a hybrid work schedule. Enjoy competitive health benefits, 401(k) matching, and exclusive wellness programs. Our tellers consistently rank us among the Bay Area's top employers for work-life balance and professional development.
Responsibilities
- Execute complex financial transactions with 99.9% accuracy, including deposits, withdrawals, transfers, and currency exchanges
- Proactively identify cross-sell opportunities for premium banking products (CDs, loans, wealth management)
- Maintain strict compliance with federal banking regulations (BSA, AML) and internal security protocols
- Resolve escalated customer inquiries with empathy and professionalism, achieving 95% satisfaction scores
- Train and mentor new tellers on advanced transaction processing systems and customer engagement techniques
- Balance cash drawers and reconcile daily transactions while maintaining stringent audit standards
- Collaborate with branch managers to optimize branch operations and service efficiency
Qualifications
- Minimum 2 years of proven teller experience in a high-volume banking environment
- FINRA Series 6 or 7 securities license preferred (training provided for qualified candidates)
- Advanced proficiency in core banking systems (e.g., Fiserv, Jack Henry)
- Exceptional cash handling accuracy with proven ability to reconcile complex transactions
- Bilingual proficiency in English and Spanish (Mandarin/Cantonese a plus)
- BA in Finance, Business, or related field OR equivalent industry certifications
- Proven track record in achieving sales targets through consultative selling
- Ability to work flexible hours including weekends and holidays during peak seasons