Job Description
Join our award-winning team at Pacific Coast Financial Group as a Senior Bank Teller in the vibrant heart of Long Beach! We're seeking a customer-centric professional to deliver exceptional financial services while building lasting relationships with our diverse community. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic banking environment.
Responsibilities
- Process complex transactions including deposits, withdrawals, transfers, and loan payments with 100% accuracy
- Provide personalized financial guidance to customers regarding accounts, services, and digital banking tools
- Resolve customer inquiries and disputes efficiently while maintaining high satisfaction scores
- Cross-sell bank products including credit cards, loans, and investment options
- Maintain strict compliance with banking regulations and security protocols
- Train and mentor junior tellers on operational procedures and customer service standards
Qualifications
- Minimum 2 years of cash handling experience in retail or financial services
- Proven track record of achieving sales targets and customer service goals
- Strong knowledge of banking regulations (Regulation CC, BSA) and fraud prevention
- Exceptional communication skills with fluency in English and Spanish preferred
- Proficiency in core banking software and Microsoft Office Suite
- Ability to multitask in fast-paced environments while maintaining attention to detail
- Valid California Notary Public certification or willingness to obtain within 90 days