Job Description
Join Capital One's innovative team as a Remote-Friendly Bank Teller in Baton Rouge! We're redefining banking with hybrid flexibility, allowing you to deliver exceptional customer service from our modern branches and remote workspaces. As a key member of our Louisiana team, you'll process transactions, resolve inquiries, and build lasting relationships while enjoying a dynamic work-life balance. Discover why 92% of our tellers report high job satisfaction and grow your career with industry-leading training and advancement opportunities.
Responsibilities
- Process 50+ daily transactions with 99.5% accuracy across deposits, withdrawals, and transfers
- Resolve complex account inquiries using CRM tools and digital banking platforms
- Cross-sell 3+ products monthly including credit cards, loans, and savings accounts
- Conduct branch audits and compliance checks adhering to federal banking regulations
- Train on remote banking technologies including virtual teller platforms and biometric authentication
- Maintain 98% customer satisfaction through personalized financial guidance
Qualifications
- 2+ years cash handling experience with $10k+ daily transaction volume
- Proficiency in dual currency exchange and international wire transfers
- Familiarity with FINRA Series 6 or 7 securities licensing preferred
- Advanced knowledge of Reg E, Reg Z, and BSA/AML compliance protocols
- Exceptional conflict resolution skills with proven de-escalation techniques
- Ability to work hybrid schedule (3 remote days/week + 2 in-branch)
- Valid Louisiana Notary Public certification or ability to obtain within 30 days